Kriya11 Privacy Policy

Welcome to kriya11. This Privacy Policy ("Policy") describes what information we collect when you use the kriya11 platform, how we use it, and how we keep it secure.

Kriya11 is a trusted platform for online gaming and Sports Betting users in Bangladesh. Protecting your privacy is not just a legal obligation for us — it is a core commitment.

In this policy, "we", "our", or "kriya11" refers to the entity operating the platform; "you" or "user" refers to any individual who accesses the kriya11 website or app.

Kriya11 may collect the following types of information:

Kriya11 collects information in the following ways:

• Directly from you: Through the registration form, KYC document uploads, support chat, or email.
• Automatically: When you use the website or app, through cookies, log files, and tracking technologies.
• From payment providers: When a deposit or withdrawal is completed, your payment gateway shares the relevant transaction details with us.
• From third-party services: Relevant information from identity verification providers or anti-fraud systems.
• From public sources: From government records or other legitimate public databases where necessary.

Kriya11 uses the data collected for the following purposes:

• Account Management: To handle registration, login, password recovery, and account security.
• Service Provision: To run core services including betting, gaming, deposits, withdrawals, and more.
• KYC verification: To verify your identity and age, and to prevent fraud.
• Customer support: To assist with your questions, complaints, and issue resolution.
• Marketing & offers: To send you relevant promotions and bonus offers based on your preferences (you can opt out at any time).
• Legal Obligations: To comply with anti-money laundering laws and regulatory requirements.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Security: To detect and prevent unauthorized access, fraud, and other security threats.

Kriya11 will never sell or share your personal data with third parties Never Sold. However, information may be shared in the following limited circumstances:

• Payment providers: bKash, Nagad, Rocket — information required to process your transactions.
• Identity Verification Agencies: Authorized third parties engaged to complete the KYC process.
• Technology Partners: Cloud and security service providers that support platform operations.
• Law enforcement agencies: Under a valid court order or government request.
• Corporate changes: In the event of a business merger or acquisition, provided the same privacy standards are maintained.

Kriya11 uses industry-standard technology and practices to keep your information secure. Our security framework includes:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• AES-256 Encryption: Stored sensitive data is protected with the highest standard of encryption.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Preventing unauthorized access at the server level.
• Regular Security Audits: Periodic audits conducted by external security experts.
• Restricted access: Only authorized personnel are permitted to access user data.

Kriya11 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

Most browsers allow you to disable cookies, though doing so may prevent certain features of the platform from working correctly.

Kriya11 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the full duration of account activity + 5 years after closure.
• Financial transaction records: Minimum 7 years (as required by law).
• KYC Documents: 5 years after account closure.
• Log files & technical data: Up to 1 year.
• Marketing Preferences: Until you opt out.
• Support Conversations: 2 years, or 6 months after a dispute is resolved, whichever is later.

You have the following rights regarding your personal data. To exercise any of these rights, contact us at support@kriya11.im:

Kriya11 strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect personal information from minors.

• If we become aware that data has been collected from a minor, it will be deleted immediately.
• The associated account will be closed and all transactions cancelled.
• Parents and guardians are encouraged to use parental controls on devices accessible to their children.

If you suspect an underage account, report it to support@kriya11.im — we will act promptly.

Kriya11 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email or posted on the platform.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

We take all privacy-related complaints seriously. Requests submitted in Bengali will receive the same level of attention as any other.